Privacy policy

Last Updated: January 29, 2026

Shoparena respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect:

  • Contact info: Name, email, phone, shipping & billing address
  • Payment info: Credit/debit card, JazzCash, EasyPaisa, or other payment details
  • Order info: Items you view, buy, return, or exchange
  • Account info: Username, password, preferences
  • Device & usage info: IP address, browser type, website activity

2. How We Use Your Information

  • To process orders, payments, returns, and exchanges
  • To deliver products and communicate about your order
  • To improve our services and personalize your shopping experience
  • For customer support and respond to inquiries
  • To comply with legal requirements

3. Sharing Your Information

We may share info with:

  • Shopify and trusted service providers (payment, shipping, data analytics)
  • Marketing partners for promotional communications (you can opt-out anytime)
  • Third parties when required by law or for business transactions

Your information is never sold to third parties.

4. Cookies and Tracking

Our website may use cookies to improve your experience, track orders, and show personalized recommendations.

5. Security

We take reasonable steps to protect your information. However, no system is 100% secure, so please use caution when sharing sensitive information online.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal info
  • Opt-out of marketing emails
  • Request a copy of your data or its transfer to another party

To exercise these rights, contact us at:

  • Email: shoparenaonline@gmail.com
  • WhatsApp: 0326-9393085

7. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

8. Changes to this Policy

We may update this policy from time to time. Updates will be posted here with the last updated date.

9. Contact Us

If you have any questions about this Privacy Policy, email or call us:

  • Email: shoparenaonline@gmail.com
  • Address: Sector 11-J North Karachi, Karachi, Pakistan
  • Phone: 0326-9393085