Refund policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

📦 Return Eligibility

To be eligible for a return:

• Item must be unused, unworn, and in the same condition as received
• Item must be in original packaging with tags (if applicable)
• Receipt or proof of purchase is required

🚚 Cash on Delivery (COD) Policy – Important

Courier companies in Pakistan do not allow parcels to be opened before payment.

• Customers may request a return only after payment and delivery confirmation
• Please do not ask the courier rider to open the parcel before payment, as this is against COD rules in Pakistan

🔁 How to Start a Return

To initiate a return, please contact us at:
📧 shoparenaonline@gmail.com

If your return is approved:

• We will share return instructions
• You must send the product back at your own courier expense
• Items sent without prior return approval will not be accepted

⚠️ Damaged or Wrong Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with photo or video proof so we can resolve the issue.

🔄 Exchanges

To exchange an item, please return the original product first.
Once the return is approved, you may place a new order for the replacement item.

💰 Refunds

Once we receive and inspect your return:

• You will be notified about approval or rejection
• Approved refunds will be processed to the original payment method within 7–10 business days
• Bank or payment providers may take additional time to reflect the amount

If more than 15 business days have passed after approval, please contact us at shoparenaonline@gmail.com.

📌 Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.